Hotel Reputation, TripAdvisor being targeted to comply
Posted on 03. Nov, 2010 by Barry Hurd in blog, Reputation Management
Destination owners who are suffering from hotel reputation problems caused by TripAdvisor and similar review sites may have a light showing up at the end of the tunnel. KwikChex (a U.K. based online monitoring service) released a press release targeting negative reviewers, saying that it plans to publish a list of suspects that are fraudulent [...]
Hotel Reputation 101, follow-up offline
Posted on 07. Jun, 2010 by Barry Hurd in blog, Reputation Management
Many hotels and destination resorts are being plagued by guest reviews on sites like Yelp, TripAdvisor, Expedia, and Travelpost – many hoteliers are wondering “what should I do next?” The answer revolves around two simple points: practice good customer service search engine optimization is not always your friend As a business owner or staff member, [...]
Hotel Reputations, search brand value under attack
Posted on 10. Mar, 2010 by Barry Hurd in blog, Corporate Reputation, Reputation Management
The hotel and travel industry is suffering from one of the most aggressive issues of online brand and reputation attack
